DELIVERY CHARGES – TO MAINLAND UK ONLY
(Certain areas may have surcharges added please check at the time of ordering)

We try to deliver most products within 7 working days - Monday to Friday 7.30 am to 5.30 pm, in some instances this may be next working day. Some products may be available for a Saturday delivery, please ask. As always deliveries are subject to availability.

In General terms, we deliver to mainland UK only, however we are able to deliver certain products to other areas, please feel free to ask for a quote.

We use three forms of delivery service – Carrier, Parcel post (Post Office) and our Distributors own transport. The form of delivery used, will be subject to the type of product and from which manufacturer.

Delivery is to one address only – using a one man delivery to ground floor locations only.

Delivery dates are agreed in good faith with the customer at the time of order.

For Postal Deliveries this will be via your postman. For Carrier deliveries, these are usually next working day between the hours of 7.30 am – 5.30 pm (we can not be more specific on time unless a timed delivery is requested). For delivery on certain products by our dedicated distributors, set days are allocated for certain postcodes, we can usually offer two different delivery days per week throughout the Mainland UK, in some instances these deliveries can occur the next day if ordered before the cut off time.

When a delivery day is confirmed to the customer it is expected that the customer or someone acting on behalf of the customer, be in to accept delivery.

Deliveries will not be made without a signature of acceptance.

The Sink Shop Ltd. Reserve the right to re-charge for a second delivery if the initial delivery is aborted due to no one being in to accept the delivery.

AVAILABILITY
All products offered by The Sink Shop Ltd., are subject to availability from ourselves or the distribution companies we use. We will endeavour to deliver goods within the times stated, but on most occasions the delivery of goods is out of our control. Dates specified for the delivery of goods to our customer’s are given in good faith as given to us by the delivery company. We will not be liable for any losses, costs, damages, charges or expenses caused by any delay for the delivery of goods. You should NOT arrange Tradesman for the fitting of any products before receiving and checking the goods.

RECEIPT OF GOODS
All goods must be visually checked at the time of delivery for obvious delivery damage.

If the product is damaged DO NOT accept it, write on the delivery note (not accepted due to damage) and contact The Sink Shop Ltd. at your earliest convenience.

If the product is accepted in good condition but on closer inspection is found to be faulty The Sink Shop Ltd. MUST BE INFORMED WITHIN 48 HOURS OF RECEIPT and notified in writing within FIVE working days.

Due to the nature of the product, Ceramic sinks must be inspected carefully at the time of delivery, Claims for damage after signing for delivery of goods will not be entertained.

RETURN OF GOODS
Faulty goods will be replaced free of charge on a like for like basis on the next available delivery, however it is sometimes necessary to fill out a faulty goods return form for the manufacturer of the product.

We make every effort to ensure our customers order the correct product for their requirements at the time of ordering, we do not offer products on a trial basis - please check before ordering.

In the event that the customer wishes to return purchased products, for any reason other than transport damage or genuine faulty goods, we reserve the right to impose a 25% handling/restocking charge. We do not send out goods on a trial basis.

The goods must be returned to The Sink Shop Ltd. in a resaleable condition, they must not have been used or fitted or altered in any way, they must also be in their original undamaged packaging. The Sink Shop Ltd. reserves the right to refuse any refund if the returned goods do not meet these conditions.

The return of goods to the The Sink Shop Ltd. will be at the cost and responsibility of the customer. The customer is advised to insure any returned goods for loss and/or damage for their full value. Items returned damaged will not be refunded. The customer is advised to return goods recorded delivery as shipping is not proof of receipt.

If the customer requires The Sink Shop Ltd. to arrange collection of goods for return, this will also be at the cost of the customer, a costing including insurance will be advised.

Any damages occurring to the goods during transit back to The Sink Shop Ltd. will be at the expense of the customer. We do not refund on damaged goods.

Refunds will be paid back into the account from which they came within 30 days of receipt of the returned goods. The refund will be less 25% handling charge of the cost of the actual goods returned, plus any return costs if applicable.

If a change of product is required a price adjustment will be applied plus delivery charge.